Real Estate Rights for Consumers

Consumers deserve transparent, fair and equal opportunities in residential real estate and we are committed to reducing obstacles and improving the homebuying, homeselling, and renting experience. This starts by advocating for marketplace principles to govern the operations and interactions within the real estate industry, making it more equitable and modern to help more and more people get home.

Access to Information

We believe consumers and agents should have easy and free access to all available real estate information. That means everyone should have equal access to all home listings. Consumers should be able to see all available homes for sale — including new construction homes and properties listed for sale by owner — in a single search experience.

Access to real estate information illustration
Independent representation in real estate transactions

Independent Representation

We believe buyers and sellers should be represented by an agent who works solely for their best interests.

Fair & Transparent Compensation

We believe buyers and sellers deserve transparency regarding agent fees. Consumers should know who pays these fees and that they are negotiable.

Fair and transparent agent compensation information
illustration of mailbox

Sign up for Zillow news updates

Subscribe to receive daily emails for the latest Zillow news and announcements, product updates, research and more.

 

By submitting this form, you agree to receive email communication from Zillow. We respect your privacy. See our privacy policy.

© 2026 Zillow Group, Inc. and its subsidiaries. All rights reserved.